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I initially had trouble installing because Qwest's installation instructions stated I should install the Qwest disk and the USB installation. After removing Qwest's 'Quick Connect' I had no problems and get great reception with the cradle. Excellent product now that it is working effectively and very good reception. Wonderful value.
But we decide to give up.Fortunately Amazon has a good return policy, we'll still be able to get partial refund. while it's obvious that this item simply died.
Then one day it died, doesn't light up, doesn't do anything. We've been using this product for less than five months, it was working fine while it lasted.
We were told to download and install new drivers, new service packs. Supposedly it's still under their one-year warranty, we were told that they would send replacement as soon as the tech support deems the product defective.
We spent hours on the phone with the tech support. We are supposed to call back again for more "support options".
You could bet that our next wireless adaptor will not be D-Link.
I called D-Link tech support and they told me to install the newer driver which was on their website. I bought this product against my better judgement for the ease of use of a USB adapter. That too was quite a process and I'm somewhat tech proficient. I followed install instructions but it wouldn't find my network. It even gave me the dreaded blue screen when trying to use the repair command under Windows XP. After trying to install the driver again I got the blue screen for the 5th time and my patience ran out. This unit is being returned today.
Easy installation and works well. I put one on a desktop with Vista and needed no installation files or drivers to work. I put another one on a laptop with XP that I do not have administrator rights for. The drivers installed easily and wifi worked well.
I downloaded the current software, but it can't see it when I plug it in. I had this on a "always on" media machine. My computer sees "something", when plugged in, but says there was a error in the installation. We didn't use it much, but it only lasted 4 months. The light won't come on on multiple USB ports, and multiple computers. It does not show up in my device manager. Did not purchase at Amazon, but is the same model.
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